Privacy Policy

The Expert Garage Doors website is owned by COS Solutions, which is responsible for processing your personal data.

We have adopted this Privacy Policy to explain how we handle the information collected by Expert Garage Doors and why we need to collect certain personal data about you. It is important that you read this policy before using the Expert Garage Doors website.

We place great importance on protecting your personal data and are committed to ensuring its confidentiality and security.

Personal Information We Collect

When you visit the Expert Garage Doors site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the site, we collect information about the web pages or products you view, the websites or search terms that brought you to our site, and how you interact with it. We refer to this automatically collected data as "Device Information."

We may also collect personal data you provide directly to us (including but not limited to your first and last name, address, payment information, etc.) when you register, in order to fulfil a contract or provide a service.

Why We Process Your Data

The security of our customers’ data is our priority. Therefore, we only process the minimum user data necessary for the proper functioning of the website. The automatically collected information is used solely to identify potential abuse cases and compile statistics on site usage. These statistics do not allow identification of any specific user.

You can visit our site without telling us who you are or providing personally identifiable information. However, if you want to use certain site features, receive our newsletter, or contact us via a form, you may need to provide some personal data such as your email address, first name, last name, city of residence, organisation, or phone number. You are free not to provide this information, but you may not be able to use certain features, like receiving our newsletter or contacting us directly through the site.

If you have questions about mandatory information, please contact us at info@cossolutions.lu.

Your Rights

If you reside in Europe, you have the following rights regarding your personal data:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights related to automated decision-making and profiling

If you wish to exercise any of these rights, please contact us using the contact details below.

Additionally, if you are a European resident, we process your information to fulfil contracts we may have with you (for example, if you place an order on the site) or to pursue our legitimate business interests as outlined above. Please note your information may be transferred outside Europe, including to Canada and the United States.

Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us. Please note we are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of each site that collects personal information.

Information Security

We secure the information you provide on computer servers protected against unauthorised access, use, or disclosure. We implement reasonable administrative, technical, and physical measures to protect your personal data against misuse, alteration, or disclosure. However, no data transmission over the Internet or wireless network can be guaranteed to be completely secure.

Legal Disclosure

We will disclose any information collected, used, or received if required or permitted by law, for example, to respond to a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.

Contact Information

If you want to learn more about this policy or have questions about your rights and personal data, please email us at info@cossolutions.lu.